SEE Eyewear

I went to SEE Eyewear with my new prescription when I needed new glasses; I went there seven months ago and ordered three pairs of glasses. I went to the Columbus Avenue store and ordered three costly glasses.

The reader's glasses had to be revised twice as the first time they were made incorrectly, but the progressives' glasses they redid three times, and each time the glasses' prescription felt the same like nothing had been changed. The sales lady claims that she revised them, but I wonder if they were as they were similar and incorrect all three times. She tried to force me to take the wrong glasses, telling me I would get used to them.

The problem was that the bottom part of the progressive lens, where I was supposed to be able to read, was very blurry each time. The saleslady tried pushing the glasses up on my nose, so they hit my eyelashes.

I repeatedly asked for a new, more experienced person to help but was referred to Sophia, the "regional" director, who never returned my many phone calls. The store manager, Jason, was so rude and unhelpful and never offered to help and had not once one of caring as he acted like I was a nuisance when I spent close to $2,000 on three pairs of glasses. I have called corporate, and they also do not return calls and have acted like this is something they can not handle. They did not offer me a new eye exam or try a more experienced person.

They gave up and said we can not help you.

Buyer, Beware, they want to sell you an overpriced product; the people here do not care about correctly making glasses. There are so many other eyewear companies that I highly recommend not patronizing SEE Eyewear.

FYI - this store offers no returns, unlike most all other eyeglass retailers. This is my second time coming to this store and I am a long time wearer of progressive lenses.

Bought a new pair of frames with new progressive lenses and the lenses are screwed up and I cannot see close or far. I have had this issue a couple of times over the last 15 years and I can tell you that the process to fix the problem requires an immense amount of my time, back and forth trips to the store, as well as weeks of waiting in between for a new lens - that may or may not be correct. I simply do not have the patience or time to be ubering back and forth to this store while they experiment with progressive lenses.

I just donated a pair of $1000 frames and lenses to them because this pair of glasses is worthless to me and my time is more valuable than the cost of these glasses. Extremely disappointing customer service.